1. General

By using Optria’s services, you agree to the terms listed below. These apply to all website builds, tech services, console sales, desktop sales, and trade‑ins.

2. Website Services

• Website build times are estimates and depend on how quickly content is provided.
• All websites are delivered fully functional at the time of handover.
• Any changes requested after completion may incur additional costs.
• Hosting and domain setup are provided as part of the service.
• You are responsible for keeping your login details secure.

3. Payments

• Payments can be made via Stripe, cash, or approved trade‑ins.
• A deposit may be required before work begins.
• Full payment is required before final website handover or before collecting purchased items.
• Trade‑ins must be inspected and approved before being accepted as payment.

4. Trade‑Ins

• All trade‑ins must be in the condition agreed upon during inspection.
• Optria reserves the right to decline any trade‑in that does not meet requirements.
• Trade‑in value is based on condition, age, and market value.
• Once a trade‑in is accepted and processed, it cannot be returned.

5. Console Sales

• Consoles are sold with no warranty.
• All consoles are tested and confirmed working at the time of sale.
• No refunds for change of mind.
• Optria is not responsible for faults caused by misuse, damage, or modifications after purchase.

6. Desktop Sales

• Desktops include a 3‑day hardware warranty.
• Warranty covers hardware faults only.
• Warranty does not cover physical damage, software issues, viruses, or user‑caused problems.
• After 3 days, repairs may incur a service fee.

7. Tech Services

• Optria is not responsible for data loss during repairs or troubleshooting.
• Customers must back up important data before service.
• Some issues may require additional parts or time; you will be notified before extra costs are added.

8. Cancellations & Refunds

• Deposits are non‑refundable once work has started.
• Website service refunds are not available after the site has been delivered.
• Console sales are final.
• Desktop refunds are only available for verified hardware faults within the 3‑day warranty period.
• No refunds for change of mind.

9. Liability

• Optria is not liable for loss of income, data, or business caused by website downtime, hosting issues, or third‑party services.
• Optria is not responsible for damage caused by customer misuse of consoles, desktops, or tech equipment.

10. Privacy

• Any personal information you provide is used only for communication, billing, and service delivery.
• Your information is not shared with third parties unless required by law.

11. Contact

For questions or support, contact:
contact@optira.co.nz